These Terms of Service ("Terms") govern your use of ROLA MEX services, including the ROLA MEX website, ROLA MEX mobile applications, and any websites (or portions thereof) or mobile applications operated by ROLA MEX (collectively the "Services"), and are entered into by you and ROLA MEX, S.A.S. de C.V. ("ROLA MEX").
By using the Services, you agree to be bound by these Terms and acknowledge and consent to the collection, use, and disclosure of your personal information according to ROLA MEX's Privacy Policy.
01. Your Use of the Service ROLA MEX grants you a limited, non-exclusive, royalty-free, non-transferable, and revocable license to use the Services for the intended purposes, subject to your compliance with these Terms and ROLA MEX policies. You may not copy, perform, modify, distribute, sell, or lease any part of the Services, nor create any derivative works from the Services without express written permission from ROLA MEX. Any unauthorized copying, modification, distribution, sale, leasing, or derivative work of the Services violates this license and may result in the termination of your right to use the Services, or claims of breach of contract, trademark, or copyright infringement against you.
Unless prohibited by law or you have written permission from ROLA MEX's Chief Technology Officer or a higher-ranking officer like the Chief Operating Officer or Chief Executive Officer, you may not reverse engineer or attempt to extract the source code of the Services in any manner or for any reason. You may only access the Services through interfaces provided by ROLA MEX, and you may not interfere with or attempt to disrupt the Services in any way.
If you use the Services on behalf of a business or other entity, you warrant that you have the authority to bind that business or entity to these Terms, and you agree to these Terms on behalf of that business or entity.
To use the Services, you may need to create a user account. You are responsible for all activities that occur under your account and must take precautions to secure your password and other account information. You agree to comply with all applicable laws when accessing or using the Services and to respect those you encounter through the Services, including Service Providers and ROLA MEX Help Center personnel. ROLA MEX reserves the right to refuse orders, reject delivery in whole or in part, cancel accounts, and/or cancel orders at its sole discretion.
03.ROLA MEX Membership ROLA MEX Membership is a laundry service membership that reduces the cost per load with each order placed through the Services for a monthly or annual subscription fee. Deliveries through ROLA MEX Membership are subject to availability. Service fees, special handling fees, and/or taxes may still apply. Restrictions may apply for combinations with other offers.
By default (and with prior notice as required by applicable law), your ROLA MEX Membership will automatically renew, and the applicable membership fee will be automatically charged to an active credit card on file in your account at the time of renewal. If you do not want your ROLA MEX Membership to auto-renew, contact support via in-app chat. If you wish to change the credit card that is charged, you can update this setting in your account.
If you have not placed any orders using your ROLA MEX membership, you may cancel your ROLA MEX Membership within the first 30 calendar days of your paid ROLA MEX Membership and receive a refund of the membership fee. If you cancel at any other time, you will not receive a refund but may continue to enjoy the service until the end of your billing period.
Occasionally, ROLA MEX issues trial or promotional ROLA MEX Memberships. Such trial or promotional memberships are subject to these Terms unless otherwise specified in the promotional offer and are for new customers or certain members only. Only one trial or promotional membership is available per household. Once your free trial period expires, ROLA MEX will charge the applicable fee to the credit card on file. If you cancel the ROLA MEX Membership before the trial period expires, ROLA MEX will not charge you. ROLA MEX may change the monthly or annual fee charged for ROLA MEX Membership at any time, but such fee change will not apply to current ROLA MEX Membership members until their current membership expires and renews for another term.
We may change other terms or conditions applicable to ROLA MEX Membership from time to time. Any new or renewed ROLA MEX Membership will be subject to the terms of service in effect when you sign up for or renew ROLA MEX Membership. ROLA MEX may also make such changes with respect to current ROLA MEX Memberships. In such cases, ROLA MEX will notify you of the changes at checkout and when such changes will take effect. If you do not agree with the changes to the current ROLA MEX Membership terms of service, you may cancel your ROLA MEX Membership.
Your ROLA MEX Membership cannot be transferred or assigned. ROLA MEX reserves the right to accept, reject, or cancel your ROLA MEX Membership at its sole discretion.
05. SERVICES PROVIDED "AS IS" AND RELEASE OF CLAIMS THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROLA MEX DISCLAIMS ALL REPRESENTATIONS, CONDITIONS, AND WARRANTIES, EXPRESS, LEGAL, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. FURTHERMORE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROLA MEX MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR GUARANTEES REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES, ANY SERVICES PROVIDED BY SERVICE PROVIDERS OR THIRD-PARTY PROVIDERS, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. ROLA MEX DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY, OR ABILITY OF SERVICE PROVIDERS OR THIRD-PARTY PROVIDERS. YOU AGREE THAT ALL RISK ARISING OUT OF YOUR USE OF THE SERVICES, ANY SERVICES PROVIDED BY SERVICE PROVIDERS OR THIRD-PARTY PROVIDERS, OR ANY PRODUCT OR SERVICE REQUESTED BY YOU OR DELIVERED TO YOU REMAINS SOLELY WITH YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT NEITHER ROLA MEX NOR ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, OR SUPPLIERS ARE RESPONSIBLE FOR THE SUITABILITY OR CONDUCT OF ANY SERVICE PROVIDER OR THIRD-PARTY PROVIDER OR FOR ANY SERVICES PROVIDED BY ANY SERVICE PROVIDER OR THIRD-PARTY PROVIDER. NEITHER ROLA MEX NOR ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, OR SUPPLIERS WILL BE LIABLE FOR ANY CLAIM, INJURY, OR DAMAGE ARISING IN CONNECTION WITH THE ACTS OR OMISSIONS OF ANY SERVICE PROVIDER OR THIRD-PARTY PROVIDER.
If you have a dispute with one or more Service Providers or Third-Party Providers, you agree to release ROLA MEX (including ROLA MEX affiliates and each of their respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) from any claims, demands, and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes.
06. Limitation of Liability THIS PROVISION APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
IN NO EVENT SHALL ROLA MEX (INCLUDING ITS AFFILIATES AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE SERVICES, SERVICE INTERRUPTIONS, OR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, HOWEVER ARISING, INCLUDING NEGLIGENCE, EVEN IF ROLA MEX OR ROLA MEX’S AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL ROLA MEX (INCLUDING ITS AFFILIATES AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE TO YOU FOR ANY DAMAGE, LIABILITY, OR LOSS ARISING OUT OF OR IN CONNECTION WITH: (1) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (2) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY SERVICE PROVIDER OR THIRD-PARTY PROVIDER, EVEN IF ROLA MEX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL ROLA MEX’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE THREE MONTHS PRECEDING THE DATE THAT THE CLAIM AROSE.
ROLA MEX MAY BE RELIEVED OF LIABILITY FOR THE FAILURE TO PERFORM ANY OBLIGATION TO THE EXTENT THE FAILURE TO PERFORM IS CAUSED BY ANY FORCE MAJEURE EVENT, INCLUDING, BUT NOT LIMITED TO, ACTS OF GOD, NATURAL DISASTERS, WAR, CIVIL UNREST, TERRORISM, STRIKES, INTERNET OUTAGES, OR OTHER EVENTS OUTSIDE THE REASONABLE CONTROL OF ROLA MEX.
08. Termination You agree that ROLA MEX may terminate or suspend your account or your access to any part of the Services at any time, for any reason, and without notice, including, but not limited to, for conduct violating these Terms or upon ROLA MEX’s belief that your use or access would violate any applicable law or would be harmful to the interests of another user, a Service Provider, a Third-Party Provider, a retail partner, a licensor, or ROLA MEX.
09. Governing Law These Terms are governed by the laws of Mexico, without respect to its conflict of laws principles. You and ROLA MEX agree to submit to the personal and exclusive jurisdiction of the courts located within Mexico.
10. General Provisions You may not assign these Terms or any of your rights under these Terms without prior written consent from ROLA MEX, and any attempted assignment without such consent will be null and void. ROLA MEX may assign these Terms or any of its rights to any third party without your consent.
If any provision of these Terms is found to be invalid or unenforceable, such provision will be modified to the minimum extent necessary to make it enforceable, and the other provisions of these Terms will remain in full force and effect.
ROLA MEX’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by ROLA MEX in writing. This means that ROLA MEX can still enforce its rights and require compliance with these Terms.
These Terms, along with any additional terms, policies, rules, or guidelines posted on the Services, constitute the entire agreement between you and ROLA MEX regarding the use of the Services and supersede all prior agreements between you and ROLA MEX relating to your use of the Services.
12. Contact Information For any questions regarding these Terms, please contact ROLA MEX support via in-app chat or email.
13. Acknowledgment BY USING THE SERVICES OR ACCESSING THE ROLA MEX WEBSITE OR MOBILE APPLICATIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.
14. Changes to the Terms
We may make changes to these Terms from time to time. When ROLA MEX does so, ROLA MEX will post the most current version of the Terms on the ROLA MEX website and, if a revision to the Terms is substantial, ROLA MEX will notify you of the new Terms (for example, by email or a notification about the Services). Changes to these terms will not apply retroactively. If you do not agree with the modified terms, you must discontinue using the Services as explained in Section 3.
15. Copyright and Trademark Policy
ROLA MEX respects the intellectual property rights of others and has implemented a copyright and trademark policy in accordance with the Digital Millennium Copyright Act and other relevant laws. ROLA MEX will respond to valid notices of copyright infringement and reserves the right to terminate any user, at its sole discretion and without prior notice, who infringes the copyrights or other intellectual property rights of others.
If you believe that any content posted or made available through the Services constitutes an infringement of your copyright, you may send a written notice of infringement to the Copyright and Trademark Agent designated by ROLA MEX using the contact information provided below. In your notice, specify the nature of the copyright infringement and include the following information: (a) an electronic or physical signature of the copyright owner in question or a person authorized to act on behalf of the copyright owner; (b) a description of the claimed infringing material, as well as the identification of the claimed infringing material, including the location of such material on the Services (e.g., the URL of the claimed infringing material, if applicable, or other means by which ROLA MEX can locate the material); (c) complete contact information, including the name of the copyright owner and your name, title, address, phone number, and email address; (d) a statement that you believe in good faith that the disputed use is not authorized by the copyright owner, its agent, or the law; and (e) a statement, made under penalty of perjury, that the information provided in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the owner.
ROLA MEX S.A.S. de C.V.
ATTN: Copyright and Trademark Agent
Av. Mezquital (Av. Mexico) 607 A, Los Portales, 48315 Puerto Vallarta Jalisco, Mexico
Email: support@rola-mex.com
If you believe that any content posted or made available through the Services constitutes an infringement of your trademark rights, you may also send your notice to the Copyright and Trademark Agent designated by ROLA MEX using the contact information provided above. Include as many details as possible so that we can respond to your notice in a timely manner, including, but not limited to, descriptions of your trademark(s), your trademark registration number(s), descriptions of the products allegedly using your trademark(s) without authorization, and the location of the allegedly infringing product(s).
16. Contact Information
If you have any questions or comments about these Terms, please contact ROLA MEX at:
Av. Mezquital (Av. Mexico) 607 A, Los Portales, 48315 Puerto Vallarta Jalisco, Mexico
Email: support@rola-mex.com
For customer service inquiries, please review your account settings.
17. Apple Minimum Terms
The following Apple Minimum Terms are incorporated into this agreement for all purposes. APPLE REQUIREMENTS: IF THE USER DOWNLOADED THE SERVICES FROM THE APPLE ITUNES APP STORE, THE FOLLOWING TERMS ALSO APPLY.
A. Acknowledgment: The User acknowledges that this agreement is between the User and ROLA MEX only, and not with Apple, and ROLA MEX, not Apple, is solely responsible for the Services and the content.
B. Scope of License: The license granted to the User for the Services is a limited, non-transferable license to use the Services on an iOS device that the User owns or controls and as permitted by the Usage Rules set forth in the Apple iTunes App Store Terms of Service.
C. Maintenance and Support: ROLA MEX, not Apple, is solely responsible for providing any maintenance and support services with respect to the Services. The User acknowledges that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Services.
D. Warranty: ROLA MEX is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Services to conform to any applicable warranty, the User may notify Apple, and Apple will refund the purchase price of the Services to the User. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Services, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be ROLA MEX's sole responsibility.
E. Product Claims: ROLA MEX, not Apple, is responsible for addressing any claims of the User or any third party relating to the Services or the User's possession and/or use of the Services, including, but not limited to: (i) product liability claims; (ii) any claim that the Services fail to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
F. Intellectual Property Rights: The User acknowledges that, in the event of any third-party claim that the Services or the User's possession and use of the Services infringe that third party's intellectual property rights, ROLA MEX, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
G. Legal Compliance: The User represents and warrants that (i) the User is not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist-supporting" country; and (ii) the User is not listed on any U.S. Government list of prohibited or restricted parties.
H. Developer Contact Information: Direct any questions, complaints, or claims to:
ROLA MEX S.A.S. de C.V.
Av. Mezquital (Av. Mexico) 607 A, Los Portales, 48315 Puerto Vallarta Jalisco, Mexico
Email: support@rola-mex.com
I. Third-Party Terms of Agreement: The User must comply with applicable third-party terms of agreement when using the Services; for example, if the User is using a VoIP application, the User must not violate their wireless data service agreement when using the Services.
J. Third-Party Beneficiary: The User acknowledges and agrees that Apple and Apple's subsidiaries are third-party beneficiaries of this agreement and that, upon the User's acceptance of the terms of this agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this agreement against the User as a third-party beneficiary thereof.
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